Terms and Conditions

These Terms and Conditions govern your use of the Mafia Casino platform and related services. By accessing our website or creating an account, you agree to be legally bound by these Terms. If you do not accept these Terms, you must immediately stop using our services. Mafia Casino operates under the Anjouan Gaming licence #ALSI-152406028-FI2, providing licensed online gaming services. We reserve the right to modify these Terms at any time, with changes taking effect immediately upon posting. Your continued use of our platform constitutes acceptance of any modifications.

By using Mafia Casino services, you acknowledge and accept the following mandatory requirements:

• You are at least 19 years old or have reached the legal gaming age in your province, whichever is higher
• You possess the legal capacity to enter into binding agreements and contracts
• You are not a resident of restricted jurisdictions where online gaming is prohibited
• You will not use VPN, proxy, or similar services to hide or manipulate your true location
• You are the authorized user of all payment methods used for deposits and withdrawals
• You will make all payments in good faith and will not reverse or dispute legitimate transactions
• You grasp that gaming involves risks and you may lose the funds deposited
• You play solely for your personal entertainment, not on behalf of a third party or for commercial purposes
• You will act in good faith and will not attempt to manipulate markets or exploit system vulnerabilities
• You acknowledge that all transactions are final and irreversible

To use our services, you must complete the registration process by providing accurate personal information, including a valid email address, full name, date of birth, and residential address. We reserve the right to refuse registration requests without providing reasons. You are limited to one account per person—multiple accounts will result in immediate closure and funds confiscation. All accounts require email verification before deposits or gaming can begin.

You must keep your password confidential and secure. We recommend changing passwords regularly and activating two-factor authentication when ready. You are responsible for all activities occurring under your account, including unauthorized access. If you suspect your account has been compromised, contact [email protected] immediately.

We may close or suspend accounts without notice if we suspect Terms violations, fraudulent activity, or for security reasons. We reserve the right to request verification documents at any time, and accounts may be restricted until verification is completed.

Chargebacks or payment reversals will result in immediate account termination, funds confiscation, and potential legal action. Your player account is not a bank account and does not earn interest. We are not responsible for payment network delays or processing times beyond our control.

We reserve the right to request Know Your Customer (KYC) documents at any time to verify your identity and location. Required documents typically include government-issued photo ID (passport, driver’s licence, or provincial ID card), proof of address (utility bill or bank statement dated within 3 months), and a selfie holding your identification document. During verification, accounts receive “Temporarily Approved” status with restrictions: maximum total deposits of CAD $680 and no withdrawals permitted.

Verification must be completed within 72 hours of the request. The review process takes up to 7 business days. Failure to provide requested documents, submission of falsified documents, or refusal to verify will result in permanent account closure and confiscation of all funds. We may restrict service access and freeze accounts until verification is satisfactory.

All submitted documents must be valid (not expiring within 3 months), clearly readable, display full name matching your account registration, confirm you are over 19 years old (or provincial legal age), and verify residence in a non-restricted Canadian jurisdiction. We use third-party verification services to confirm authenticity and may request information if inconsistencies are detected.

All bonuses and promotional offers are subject to specific terms and wagering requirements. Abuse of promotional codes, including applying the same code across multiple accounts or manipulating the system, will result in confiscation of all funds, winnings, and bonuses. The maximum withdrawable amount from welcome bonuses is CAD $68. For promotional and affiliate codes, the maximum transferable amount to normal balance after meeting wagering requirements is CAD $68, with any excess confiscated.

Deposit bonuses cannot be reloaded with further deposits—doing so voids eligibility and pending bonuses. Restrictions tied to promotional codes are removed once the bonus balance is fully withdrawn or depleted. Bonus wagering contributions vary by game type: slots contribute 100%, table games 10%, and live games 5%. We reserve the right to cancel bonuses and associated winnings if Terms are violated.

Gaming should be for entertainment purposes only. Stop immediately if it stops being enjoyable. Never wager amounts you cannot afford to lose. If you believe you have lost control of your gaming, you can self-exclude by accessing the Responsible Gaming section in our website footer. Self-exclusion begins with a mandatory 24-hour cooling-off period that must be confirmed via email. After cooling off, you will receive options for extended self-exclusion periods.

By initiating self-exclusion, you agree not to create accounts, deposit funds, or place bets during the exclusion period. You acknowledge this is a voluntary action and Mafia Casino assumes no responsibility for losses during exclusion. Self-exclusion is a strict and irreversible policy that cannot be canceled under any circumstances, demonstrating our commitment to responsible gaming practices.

In the event of system errors, malfunctions, or technical issues, all affected bets are rendered void. You must inform us immediately of any errors or discrepancies discovered. We reserve the right to cancel bets placed at materially incorrect odds or after events have started. All published results become final after 72 hours, with corrections made only for human error, system error, or result source errors within this timeframe.

Disputes must be filed within 3 days following the bet decision. No claims will be honored after this period. Players are solely responsible for reviewing their account transactions after each session. We accept no responsibility for missing or duplicate bets. If evidence of system manipulation or gaming abuse is discovered, full investigations will be conducted, and confirmed violations will result in confiscation of all account funds and permanent account closure.

We reserve the right to refuse, restrict, cancel, or limit any wager for any reason, including bets perceived as fraudulent or designed to circumvent betting limits. Minimum and maximum stake amounts are subject to change without notice. We retain the right to adjust limits on individual accounts based on betting patterns and account history.

To the extent permitted by Canadian law, we will not compensate you for any reasonably foreseeable loss or damage (direct or indirect) unless we breach duties imposed by law. We are not responsible for failures attributable to your own fault, third-party problems (including Internet connectivity or computer equipment issues), or unforeseeable events. Our total aggregate liability will not exceed the value of bets placed through your account for the relevant transaction or CAD $680, whichever is lower.

We strongly recommend verifying our services’ compatibility with your equipment and installing antivirus software. We cannot be held responsible for failures due to Force Majeure events, including acts of God, trade disputes, power failures, government actions, or telecommunications failures. You agree to indemnify us for all costs, expenses, and losses arising from your fraud, dishonesty, criminal acts, or violations of these Terms.

We are the sole owners of all rights to our platform, technology, software, business systems, odds, trademarks, trade names, logos, and URL. Unauthorized use of our intellectual property may result in legal action. You may not use automated or manual devices to monitor, copy, extract, or reproduce our content. You are granted a non-exclusive, limited, and non-transferable licence to access and use our services for personal and non-commercial purposes only. You may not modify, publish, reproduce, distribute, or create derivative works from our platform content without express written authorization.

For any questions, concerns, or complaints regarding these Terms, contact our Customer Service at [email protected] using your registered email address. We will make reasonable efforts to respond within a few days and intend to handle all requests within 28 days of receipt. If our Customer Service cannot reach a mutually satisfactory resolution, the matter will be escalated to management.

If all internal resolution efforts fail, you have the right to file a complaint with our licensing authority, Anjouan Gaming Board. We assume no responsibility when responding to complaints or taking action in connection with them.

These Terms are governed by the laws of Anjouan. In case of discrepancies between language versions, the English version will prevail. These Terms constitute the complete agreement between you and Mafia Casino, superseding all prior communications. The Terms remain in effect as long as you use our services and survive account termination for any reason.

We may assign our rights and obligations to third parties without your consent. You may not assign these Terms without our prior written consent. If any provision is found unenforceable, it will be modified to the minimum extent necessary, with remaining provisions staying valid. No waiver of Terms provisions is effective unless made in writing by us.

For all inquiries, support requests, or concerns regarding these Terms and Conditions, please contact our Customer Service at [email protected]. Our team is ready 24/7 to assist with any questions or issues.

Acknowledgment and Acceptance

By accessing or using our services, you acknowledge having read, grasped, and agreed to be bound by these Terms and Conditions in their entirety. You irrevocably waive any future claims contrary to anything contained herein. If you do not accept any part of these Terms, you must immediately stop using our platform.